Reservations for 2017: After October 1, 2016 we require a 50% deposit in order to confirm your reservation for 2017. The balance will be due by May 1st, 2017. Any reservations made after May 1st, full payment is required.
Reservations for 2018: Before October 2, 2017, a 25% deposit is required to make a reservation for 2018 and an additional 25% deposit will be required by October 2, 2017 in order to maintain your reservation. After October 2, 2017 a 50% deposit is required to make your reservation. The final balance will be due by May 1st, 2018.
Failure to make payments by their specified due dates could result in the forfeiture of your reservation and any deposits made up to that point.
We are different from other hotels who operate year round and have access to a great amount of “walk-in” traffic. We also have a limited number of guests at one time in order to maintain the atmosphere of a remote Alaskan experience. Our season is only a short three months long. We hire staff, boat captains and reserve spacing for your activities and lodging. We incur expenses related to your trip that do not go away if you cancel, not to mention the income lost that we have no way of making up unless we can re-book your trip. If you cancel your trip for even the most legitimate reasons we are impacted economically. For those reasons and others, if you cancel and we cannot re-book those dates, we cannot give you a refund. If we are able to re-book your trip and refund your payment, a 5% cancellation fee will apply to the total amount paid up to that point.
We understand that emergencies happen and that a cancellation also impacts your pocketbook. We highly recommend you look into purchasing travel insurance for any issues that might interfere with your plans. If you have any questions concerning this policy please contact us.